Process Improvement
This client is a Financial Services Company. Our client identified that they were losing existing home equity loan volume because their line increase process for existing customers was more complicated than the process required of a new applicant. Our client's challenge was to define the scope of the project, develop the cost justification, sell the concept to senior management and have the project prioritized for completion against competing equally important projects. At risk was $25 million outstanding balances lost annually as a direct result of the loan increase process.
We partnered with our client utilizing Cheryl Gross & Associates project management methodology to:
Project manage and facilitate this process improvement initiative.
Coordinate a 26 person virtual team from 8 divisions located in 7 geographic regions
representing business lines, delivery channels and systems development efforts.
Manage the scope definition affecting 14 systems applications from concept to design and approval.
Present the project to senior management to gain approval, sponsorship and funding.
We leveraged the efforts of our client's team by assigning a senior project manager to manage the project 12 hours per week over a 4 month period. Working in partnership with our client we were able to identify $400,000 in mortgage tax savings and decrease the delivery time to improve the customer experience.
Project Management 